Shipping & returns

Orders placed before 1pm are usually despatched the same day unless it is a Bank Holiday or Sunday. Orders placed after 1pm will be despatched the next working day.

Please take note of our carriers business/working days.

Delivery service Business/ working day
Royal Mail Monday – Friday

 

Returns policy

After receiving the item, cancel the purchase within
Return postage
30 days
Buyer pays return postage
The buyer is responsible for return postage costs.
Return policy details
Please return item to address shown on package. Buyer user ID is REQUIRED on all returns. Return products must also be in its original condition: including box, packaging,and all other accessories. Actual shipping fee will be deducted from the refund. S&H is non-refundable.
Most purchases from business sellers are protected by the Consumer Contract Regulations 2013 which give you the right to cancel the purchase within 14 days after the day you receive the item. Find out more about your rights as a buyer - opens in a new window or tab and exceptions - opens in a new window or tab.
 

 

Warranty (1 year warranty for All the Customers.)

   1.  30 days – Death on Arrival (DOA)

Thorough examination of all merchandise delivered shall be the responsibility of customers.  Any claims of defects, including dead on arrival (DOA), physically damaged or wrong merchandise, must be made known to us within 14 days of receipt and in advance of any return or exchange of the allegedly defective merchandise.  Replacement/ exchange will be arranged upon confirming that the returned merchandise is defective as claimed after product testing. 

    2.  12 months Limited Warranty

We provides 1-year repairing Limited warranty against defects of all electronic products (3 months warranty for accessories).  Buyers may return the defected merchandise for repair at their own cost if the merchandise fails to operate within 1 - year of receipt.  Free repair services will be provided and customer will be responsible for return shipment of the repaired merchandise.

  What is not covered? The warranty does not apply to :

(a)   Damage caused by Accident, abuse, misuse, liquid contact, fire, earthquake or other external cause

(b)   Cosmetic damage to the merchandise including but not limited to scratches, dents and broken plastic on ports

(c)    Defects caused by normal wear and tear or otherwise due to normal aging of product

 

We reserve the right to charge buyers the corresponding restocking fees (10-15%) if the returned merchandise is not in conformity with the alleged product defect(s) after testing.

Quality Contorl 

      For some sealed products, we may unseal the wrap and perform some basic quality check on the devices such as HDMI output, Infrared receiver and etc. We guarantee all products are 100% brand new on the site.